IMC Podcast #32: Problem Solving with Ben Everard
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Ben speaks with Ben Everard on his approach to problem solving and the steps he uses to overcome them.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #31: Claire Dorés mindset & business goals
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Ben talks to Claire Doré, a life coach about her tips on reprogramming your mindset and achieving your goals.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)How the value of marketing has taken centre stage
Forrester’s report emerges alongside the ongoing debate on balancing the role of short-term direct response activity and long-term brand-building. Increasingly, the tendency to use short-term online metrics as primary performance measures will have implications for long-term brand success, as Mark Ritson’s recent article warns, with brand building techniques historically more intangible to measure and challenging to link to conversion.
‘If you look for returns from your marketing on a 12 month or shorter time scale, you will inevitably undervalue long-term brand building and move too much of your marketing investment into shorter-term tactical fare. This will result in superior ROI initially, but two very different stories will emerge over the next five years.’
Marketing Week, How the value of marketing has taken centre stage
The next 12 months is going to be interesting as marketers will held more accountable to justify and prove short and long-term effects of their campaigns.
IMC Podcast #30: Marketing Magic with Rod Hande
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Ben speaks with Rod Hande, an up and coming magician on what marketing methods he uses to promote his business. Rod also does his first video conference magic trick!
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #29: The ultimate guide to proof reading content
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Ben share’s his ultimate guide to proof reading marketing content in ten achieveable steps.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #28: The benefits of influencer marketing
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I am joined by Shayna Rattler a leading expert in corporate sponsorship and influencer marketing to discuss how this could benefit your business.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)Roger Britton, Community, First Website Testimonial
Roger Britton from Community First shares his thoughts and feedback on how Rather Inventive helped and delivered in making his new website.
👋 If you found this testimonial inspiring join my Marketing Club to receive regular tips and advice on marketing, video and the web. Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/
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IMC Podcast #27: The reasons why you should be doing video testimonials
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I am joined by Clare to discuss the reasons why you should be making video testimonials and how your business will benefit by them.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)Know your customer
Republished from a short feature in an email newsletter for Start and Grow Enterprise.
Over the last 12 months, people have shifted dramatically to buying online. According to McKinsey, ‘more than three quarters of buyers and sellers say they now prefer digital self-serve and remote human engagement over face-to-face interactions – a sentiment that has steadily intensified even after lockdowns have ended.’
So it’s more important than ever to understand who your best customers are and appeal directly to them, especially if you cannot see them face to face or speak over the phone. When you know your customer, it helps you find more people like them, find better customers, and make your marketing more manageable by focusing on what matters.
A great way to make sure you are talking your customer language is to write out how your product or service fits your customers’ needs. It’s a simple process but it can highlight what’s important to your customer and helps you to focus on what to write.
To start, note down at least three goals or needs your customer has. For example, if you were a food box delivery service, these could be to: Save time cooking, Save money or Save stress. If you aren’t sure what your customer’s needs are, it won’t hurt to ask them why they buy from you. Send out a survey or ask them next time you are on the phone or chatting in Facebook Messenger.
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Once you have your customer needs, you should match how your product or service addresses these needs. For our food box example, you may help them save time by pre-measuring the food. Your boxes could have a fixed weekly cost to save money. And to reduce the stress of cooking a healthy meal, you can provide free tasty recipes.
Focusing on your customer needs and how your product benefits them will show your customer that you understand them and help your product stand out from the crowd. I find it also makes writing copy easier for social posts or your website as you’ll know what to focus on.
IMC30: The Future of Marketing
Ben chairs a discussion with Nicky Ayers (Ecl-ips CCTV), Catherine Every (Pippin Copywriting) and Jon Johnson (Mountain Perspective) looking at how future trends and challenges could impact on our strategies for lead generation.
Notes
What could the future of marketing look like?
You don’t own the platform
- Rely on social and ads for new customers
- The sales funnel is out of your control
- No direct access to audience
- What happens if their policies change?
People prefer to buy/work online
- People prefer digital experiences – Easier, quicker.
- Remote working reduces town centre visitors
- How do they find out about you?
Search is voice only
- In the car, jogging, cooking
- Voice assistants only surface the first few results
- How do you get found in a sea of a thousand results?
Tracking is dead
- Browser tracking cookies are being blocked
- Email is hiding your opens and clicks
- How can we target them on other platforms?
- Do we need to collect so much data?
What you can do about it
Build a strong brand
- Trusted and consistent
- Meet people where they are then invite them back to your place – your website
Tribe Marketing
- Work with partners or as a group
- Make use of their audience
- Refer often
Use Video
- Focus on personality (brand)
- Make it useful, share something of value, have fun
- Great audio/lighting
Use structured data
- Answer questions, add FAQ schema
- Be the ultimate answer on Google
- https://soundcloud.com/rather-inventive/interview-duane-forrester-yexts-vp-industry-insights
Be remarkable
Create email and social posts people really want to read, watch or be part of
IMC Podcast #26: How to review your blog content
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I share our process for reviewing your blog posts to find out which articles are getting the most visits and cause people to take action, and which ones are deadwood that needs cutting away.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #25: Marketing Funnel with Michelle Evans
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In this episode I share an extract from my conversation with Michelle Evans onhow developing a marketing funnel can take your from simply surviving, to SOLD OUT. Michelle takes us through the steps of developing a funnel from understanding your audience before jumping in to develop a funnel that will nurture more customers into working with you.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #24: Email marketing uses and stats
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In this episode I share an extract from my club webinar where I look at the uses of email marketing and what clicks and views to expect.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC26: Marketing Strategy: Expert
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To watch the full video and get access to all previous videos and resources join my Marketing Club - Get free access for 30 days
My recommendations and advice for people regularly promoting their businesses who have completed the Foundation and Pro levels.
Notes
Marketing Fundamentals walkthrough (Expert)
Audience & Planning
- Review progress against business objectives
- Watch IMC #1 Planning your marketing strategy
- Ask customers why they made their decision to buy from you
- Watch IMC #14 How to make fab client testimonial videos
- Refine your customer persona
Stats & Analytics
- Identify two actions to increase website visits
- Review your stats on YouTube
- Watch IMC #3 YouTube Engagement
- Review stats on website landing pages and goals
- Review email clicks, which campaigns are working the best?
Web Design & Development
- Watch IMC #10 WordPress walkthrough
- Add the benefits of your product to your landing pages
- Offer a free trial or consultation
- Add customer case studies
- Add an interests drop down to enquiry form or newsletter sign up
- Begin to add CTAs to blog / news content
- Watch IMC #25 WooCommerce walkthrough
SEO & Content
- Register your business on 5 high quality online directories
- Perform deeper competitor research
- Search for the keyword on Google
- Review the first three organic result snippets (ignore the ads)
- Visit each of the first three results
- Compile your results
- Conduct a review of your landing pages
- Watch IMC #20: Blog Content Consolidation
- Arrange guest blogging to build credibility & backlinks
- Add additional topic related words to your landing page or blog content
- Write another two blog posts
Social Media
- Develop a sharing strategy for social
- Make your social posts remarkable
- Show awareness of ideal clients sector
- Introduce video into marketing activites
- Turn your what you learn into content
- Watch IMC #15 How we make our podcast
- Setup a pretty Facebook URL
- Setup YouTube channel linked to Google +
- Watch IMC 21: Mining LinkedIn to find prospects
- Create your Social Tribe
Email Marketing
- Collect visitors data with a compelling offer
- Design a follow up email with extra information
- Optimise your email layout for clicks
- Experiment with animated graphics or videos in your email
- Design a specific email newsletter targeted at your ideal client
- Test your emails to make sure they aren’t going into SPAM
Business
- Review your customers in terms of price, profitability, ease of conversion, previous business
- Raise your prices by 10%
- Focus on your best prospects first
- Use CRM to track the nuturing process
IMC Podcast #23: Email Marketing with Nikki Elbaz
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A lot of people’s go-to in marketing is social media but I’ve noticed a reinsurance in email newsletters. I speak with Nikki Elbaz an email marketer about the benefits.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC Podcast #22: Marketing Boost – Convert your customers
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For this episode I’d like to share an extract from my Marketing Boost webinar where I look at why feedback is important and how to get more of it. Spoiler, you just need to ask.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC24: Marketing Strategy: Pro
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To watch the full video and get access to all previous videos and resources join my Marketing Club - Get free access for 30 days
My advice for business getting serious about their marketing. These tasks follow a similar format to my Foundation level but will be suited to business already doing a bit of marketing.
Notes
Marketing Fundamentals walkthrough (Pro)
You’ve graduated to the pro level well done. These tasks follow a similar format but will be suited to business already doing a bit of marketing or those who’ve completed my Foundation level.
Audience & Planning Section Highlights
- Review progress against business objectives
- Watch IMC #11 on understanding your customer
- Compare your customer needs to your product fit
- Write down your customer needs for each of the three buying stages:
- 1. Awareness (social activity, adverts etc)
- 2. Consideration (help articles, FAQs)
- 3. Decision (product details, checkout)
- Build a customer persona: Download Persona Template
- Write a customer pain list of questions that you can help with
- Invite clients to take an online survey to get feedback
Helpful Links:
#11 Understanding your customer – Inventive Marketing Club (GROUP) for Members
3 simple steps to find your ideal clientAsk an expert to help you with this
How to Use Customer Satisfaction Surveys the Right Way
Create simple surveys in Google Forms
Stats & Analytics Section Highlights
- Watch IMC #7 on how best to use Google Analytics
- Check out your stats in GA
- Decide which GA stats you need to measure to reach your objectives
- Setup GA Goals to track activity on your website
- Identify one action to increase website visits
Helpful Links
#7 Google Analytics – Inventive Marketing Club (GROUP) for Members
About Goals in Google Analytics
Website Design & Development Section Highlights
- Grade your website and marketing (again)
- Watch IMC #8 to learn why image optimisation is important
- Reduce image size
- Remove unused plugins or add-ons
- Ensure your website navigation is clear and simple
- Audit your page content to ensure information is current
- Make sure your website has a Call To Action
Top Tip: Don’t delete plugins straight away, leave them deactivated for a couple of weeks just to make sure you don’t need them. If you have had the site developed by a web developer ask them to double it check to ensure that ones you are not using aren’t slowing down your site.
Helpful Links
IMC #8 Image EditingInformation on Optimising Imagescompressnow.comtinypng.comImageOptimSafe SVG plugin
Speed up your WordPress website
SEO & Content Section Highlights
- Watch IMC #6 on SEO tips and strategy
- Research competitor sites on Google
- Write a blog article that answers a question from your customer pain list
- Check that your site’s page titles clearly relate to the page content
- Create unique descriptions for each page
- Watch IMC #16 on Improve landing page SEO
- Create a landing page for each keyword
- Listen to Greg talk about SEO and affiliate marketing
- Write two blog posts
- Get listed on Yell.com
Helpful Links
IMC #6 SEO Strategy
Get an expert to write an article for you
IMC #16 Improve landing page SEO
On-Page SEO, a beginners guide
How to write for business – cutting out the waffle
Social Media Section Highlights
- Watch IMC #4 on reviewing your LinkedIn profile
- Add business website links to your LinkedIn profile
- Endorse 3 people on LinkedIn
- Send LinkedIn connection invites to people you met recently
- Watch IMC #12 for tips and advice on Google My Business
- Optimise your Google My Business profile
- Ask customers to write a Google review
- Connect with target clients on LinkedIn
- Set up a business Twitter account
- Participate in a local networking hour on Twitter
- Set up a business Facebook Page
Helpful Links
IMC #4 Get more out of LinkedIn
LinkedIn Skill Endorsements – Overview
Watch IMC #12 Google My Business walkthrough
IMC #5 How to get Five Star Reviews
A Complete Guide To Twitter Networking Hours
Email Section Highlights
- Watch IMC #2 Using email marketing effectively
- Setup an email newsletter service
- Collect email addresses from visitors to your site
- Review your email strategy
Helpful Links
IMC #2 Using email marketing effectively
8 Small Business Email Marketing Tips for 2020
Add a Signup Form to Your Website5 simple steps to your email marketing MOT
Business Highlight Section
- Create a spreadsheet to track your leads
- Listen to Rocky Romanella business leadership development
- Watch IMC #13 Productivity at work
- Review your sales process from initial lead enquiry to final invoice
Helpful Links
Example Google Lead Sheet
Watch IMC #13 Productivity at work
IMC Podcast #21: Marketing Boost – Engage your audience
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For this episode I’d like to share an extract from my Marketing Boost webinar where I share how you can be remarkable in your business and why that matters. Credit goes to Seth Godin for the idea.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)IMC23: Marketing Strategy: Foundation
My recommendations and advice for a startup or business new to marketing.
Notes
Marketing Fundamentals walkthrough (Foundation)
https://ratherinventive.com/blog/marketing-strategy-foundation/
My recommendations and advice that I have gained from working with over 500 companies in the last 10years. This is the Foundation level out of the series which is targeted at startups and businesses that are new to marketing.
Planning Section Highlights
- Write down three things you’d like your business to achieve over the next 12 months
- Take each objective and note down how you’ll achieve them
- Try writing your company strap line in 20 words
- Describe your ideal customer in 5 words
- Listen to how Gina Geoghegan started her drinks business Wild Fizz Kombucha
https://soundcloud.com/rather-inventive/wild-fizz-kombucha-interview
Top Tip: Spend more time on your planning than anything else as every hour you spend planning will save you so much time in the long run.
Analytics Section Highlights
Start setting things up as when you advance to the other marketing levels you will have something useful to work with.
- Set up a Google Analytics profile for your website
- Read beginners guide to Google analytics
- Set up a monthly Google Analytics email report
Website Section Highlights
I am assuming you have sort of website, if you don’t skip this section but for now we want to see where you are:
- Grade your website performance
- Make a backup of your website
- Check your website has no page errors
- Update your website content manager and any plugins to the latest version
- Add a cookie policy to your website to be GDPR compliant
Helpful Links:
https://ratherinventive.com/blog/imc-podcast-10-what-your-website-needs-to-be-legal/
https://ratherinventive.com/blog/boiling-essentials-gdpr-first-step-navigating-new-regulation/
SEO Section Highlights
- Check you have a Google friendly site
- Localise your primary keyword
- Research your primary keyword
- Find out the Google position for your primary keyword
- Check home page title and description are eye catching and interesting
Helpful Links:
https://ratherinventive.com/blog/imc-podcast-1-creating-an-seo-strategy/
https://ratherinventive.com/blog/imc-podcast-2-building-on-your-seo-strategy/
Social Section Highlights
A couple of simple things to cover but we go into more depth on the Pro Level:
- Set up a personal LinkedIn profile
- Set up a Google My Business page
- Get Local with Facebook and Google My Business
Helpful Links:
https://support.google.com/business/answer/2911778?hl=en-GB
https://public.3.basecamp.com/p/tTQrpkkRZjz1K98PiAvjtiEj
Business Section Highlights
This is everything else, all the admin but all useful stuff
- Understand basic marketing and accounting terms
- Set up a spreadsheet to log your business numbers
IMC Podcast #20: Marketing Boost – Understanding Your Customer
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For this episode I’d like to share an extract from my Marketing Boost webinar where I show a technique to better understand how you can marry what you offer to your customers needs.
👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here ratherinventive.com/club/
(more…)Validation is a mirage
Jason Fried on product validation.
‘How do you know if what you’re doing is right while you’re doing it? You can’t be. You can only have a hunch, a feeling, a belief. And if the only way to tell if you’ve completely missed the mark is to ask other people and wait for them to tell you, then you’re likely too far lost from the start. If you make products, you better have a sense of where you’re heading without having to ask for directions.’
I often get asked if a certain page design or ad is going to work before it’s even off the drawing board and Jason’s post echos my thoughts. You just can’t.
Sure something may have worked before, for another company, in another medium but will it work now? I don’t know. But I do know that we can try it out, tweaking the idea until it does or doesn’t. Either way we’ll know for sure.
Jenny Jarvis, portlandholidaycottages.co.uk – Club Member Profile
IMC Club Member Jenny Jarvis from PortlandHouse shares her thoughts and feedback on how the Inventive Marketing Club has impacted and helped improve their business marketing.
👋 If you found this testimonial inspiring join my Marketing Club to receive regular tips and advice on marketing, video and the web. Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/
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How to get better at marketing – A Business Marketing Strategy
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My foundation business marketing strategy will provide you with marketing resources, advice and guidelines in a simple, step by step process. The advice and tips are for any startup or small business owner new to marketing.
Most tasks include examples, downloads or the steps needed to complete them as well as insightful interviews with leading entrepreneurs and fascinating blog articles to expand your knowledge.
A marketing strategy is a plan of how a business will find people interested in their product and turn them into customers. Business marketing strategies don’t need to be complicated and can just be the goal and a series of steps of how to get there.
Jump to a specific category:
(more…)IMC13: Productivity at work
Ben shares his thoughts on how to make better use of your time so that you feel more in control of your workload.
Notes
Productivity books / Concepts / Workflows etc
So much info out there but much of it is fluff
Getting Things Done (GTD)
- Ben’s first productivity book
- Capture actions in a trusted system
- Do the small things first
Capture everything
- Note down ideas, actions and thoughts in a trusted place.
- Use Apple Notes, small memo book
- Helps stop your mind racing
Process your inbox(s)
- Clear to zero – Paper inbox, capture system, email Do, Delegate, Delete – Don’t skip anything
- Process your inbox each day
- Set aside time in the calendar
Is it actionable?
Yes: Do, Delegate or Defer
No: Delete, Incubate, Reference
Weekly review
- Collect your thoughts
- Note down in trusted capture system
GTD Podcast
Really interesting podcast, even if you don’t do GTD https://gettingthingsdone.com/category/podcast-2/
Working with email
- Archive emails, don’t file them
- Search when you need them
- Use a clear subject line, so you can find it later
- Only include people that need to see it Filter email (if you can)
Default diary
- Block out regular time
- Share with your team / partner
Don’t let time be stolen from you
- Keep meetings short / request short meetings
- Turn off notifications
- Plan time for social media etc
Don’t write it twice
- Think like a lazy programmer
- Save time
- Reduce mistakes
No excuses
- Get on with it
- Take responsibility
- Just start
Be above the line. Accountability not Blame
Idea from ActionCoach
Helps to prevent procrastination
Exercise
30-60 minutes a day. Walking is fine
Get access to light
Get 7-8 hours sleep (or as much as you need)
Free audio books
Free copies of my fav
Audible books Ping me if you want me to gift you a copy
Camilla Bengough, bengoughproperty.com – Club Member Profile
IMC Club Member Camilla Bengough from Bengough Properties shares her thoughts and feedback on how the Inventive Marketing Club has impacted and helped improve their business marketing.
👋 If you found this testimonial inspiring join my Marketing Club to receive regular tips and advice on marketing, video and the web. Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/
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