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A journey to creating customer-focused content

Communion Architects website communionarchitects.com

When Alex Coppock from Communion Architects first approached us in 2012, he was keen to explore ways to improve search engine rankings and bring more visitors to his website. Since then, his website has remained in top two organic keyword positions and website traffic has grown 10x.

Alex has always taken a very thoughtful approach to his website and I invited him to write an article reflecting on his journey with his website. What follows are his thoughts on how he has changed the way projects are featured on his website over the years from a simple way to showcase the buildings Communion has worked on to something that has a much wider purpose. To my mind, the shift beautifully reflects Communion’s generous, people-focused spirit and its mission statement – working closely with people to deliver exceptional projects that transform spaces and change lives.

I’ll let Alex tell the story from here…

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IMC Podcast #7 How to plan your new website

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This episode features an extract from a recent club webinar #18 where I share my entire process from planning to go live.

I talk about how best to plan your website, how to do a competitor review and tips on mapping out your site.

👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/

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Who are you competing with?

If you are writing content for the web and you want it to rank highly, you need to think about your competition. Not only does it help focus your SEO efforts but it can often give you ideas on what you need to include on your page.

‘A SERP competitor could have only one page that competes with you, but if that page is ranking above you on an important SERP, they are your competition and you need to understand why they are beating you.’

https://searchengineland.com/search-competition-who-are-you-really-competing-with-338403

If you’re a Marketing Club member then you can find my competitor research process in the SEO Strategy webinar but I’d also check out this article from Andrew Dennis at Search Engine Land that goes through a simple process you can use.

Doom scrolling

Related to my post from earlier today. Seth on Doom scrolling

Getting hooked on an endless scroll of media inputs is not the same as being informed. There’s long been a business model of urgent news (“man bites dog!”), but now it’s been leveraged, amplified and optimized to suck people in for hours at a time.

https://seths.blog/2020/07/doom-scrolling/

I limit my news intake to a handpicked set of websites via Feedly and aim to check in once or twice a day, I don’t rarely listen to the news and try to use Twitter as a last resort. I don’t want or need to know everything that happens as it rarely brings me joys but I simply don’t have time.

Hanlon’s Razor and its effect in social media

I’ve often heard the term ‘Hanlon’s Razor’ – usually on tech podcasts – in relation companies doing the wrong thing and where people assume the worst and jump to conclusions. so decided to look it up.

‘Never attribute to malice that which is adequately explained by stupidity’

Robert J. Hanlon

An example of this can be seen when Apple was accused of slowing down old iPhones to force people to upgrade, where in fact an update was made to improve the performance of phones with older batteries by slowing them down a little to prevent a high peak power drawn causing the phone to crash.

The same effect can be seen on social media when people jump on the back of a scandalous story.

Modern media treats outrage as a profitable commodity. This often takes the form of articles which attribute malice to that which could be explained by incompetence or ignorance. We see examples of this play out in the media multiple times a day. People rush to take offense (sic) at anything which contradicts their worldview or which they imagine to do so. Media outlets are becoming increasingly skilled at generating assumptions of malicious intent. When looking at newspapers, websites, and social media, it can be beneficial to apply Hanlon’s razor to what we see.

https://fs.blog/2017/04/mental-model-hanlons-razor/

The lesson I take is not to see the worst in peoples mistakes but to assume they are busy, forgetful or hassled like the rest of us and to give them the benefit of the doubt. At least the first time. Not only will it help you to stay calm but it will also moderate your response and prevent a situation from escalating.

The quoted article from FS above, dives into detail as well as explaining other popular terms like Occam’s Razer. Well worth a read.

Recovery Workshop: How to connect with customers online [video]

Part of the business recovery workshop series by Start And Grow Enterprise

The pandemic has moved us to new ways of doing things. We’re having to adapt and change to meet the needs of our customers, which now include meeting the social distancing requirements. So how can you make the most of the online tools that are available to both market and sell your business virtually?

In this webinar, I will share some great ideas on using online tools such as Social Media, Video and Augmented Reality (AR) to connect with your customers so you come out of this stronger together.

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IMC Podcast #6 Content planning for your website

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Subscribe on YouTube, Apple Podcasts or Android.


Back in July last year I spoke with Tess Coughlan-Allen about planning the content for your website, along with tips for getting started and a helpful tool to map out your content.

I firmly believe that websites should be built around the content first and is actually a key part of the design process.

If you are starting a new web project or revising your current site you’ll find real value in this conversation.

👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/

Episode Notes

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Order matters

Seth writes

A study of behavior (sic) at breakfast buffets showed that the first item in the buffet was taken by 75% of the diners (even when the order of the items was reversed) and that two-thirds of all the food taken came from the first three items, regardless of how long the buffet is.

The study Seth mentions is an interesting read but only cites one small experiment. However I have noticed similar behaviour on our client websites, such as; the first menu items often get the most visits, the first few at the top are clicked on most but, unlike the study, I have no science to support this.

IMC Podcast #5 Why a website is valuable

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Subscribe on YouTube, Apple Podcasts or Android.


Does your business need a website any more? Can’t we just publish our details on Facebook and even use it to sell products directly?

With so much communication already happening on social platforms it makes sense to move over your brand presence as well. Or does it?

Here’s an extract from a conversation with Ben Wheeler in which we discuss the role of websites in marketing and ask in are they diminishing in favour of social business pages

👋 If you found this podcast interesting you might like my Marketing Club. Join to receive regular tips and advice on marketing, video and the web and Pro Members get access to my live marketing webinars every month, exclusive discounts and other perks. Find out more here https://ratherinventive.com/club/

Episode Notes

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