Just like every other marketing medium, a website has to earn its keep. The good news is that you can find out a lot more about what people do when they encounter your website than when they come across your offline marketing messages.
How many people visit your website is just the start. You can also find out:
What they look at
How long they spend browsing it
How many take action after browsing
And armed with the knowledge about how people are interacting with your website you can tweak it and tweak it until it is getting the response you want.
When we make changes you can:
See if there’s been an improvement in how many people visit or how long they spend on your site
Decide if something’s worth doing again
Know if the website is bringing in enough revenue by itself (a great position to be in) or if you need to continue a mix of activities (probably the most advisable course).
That’s all very well, I hear you say, but exactly how do you measure all this? The chances are that your website provider will have a statistics package, but it may not offer all the information you need.
The solution is Google Analytics. It’s free, simple to install (just a matter of copying and pasting some code onto each page of your site) and provides a wealth of information. So if you’re not impressed with your stats package or you don’t have one, I’d always recommend Google Analytics as the tool to turn to.
The web offers a wealth of tools that can help you market your business on a shoestring. In this post and the next one, I’ll take a look at ten ways the internet can help promote your business. Spend 10% of your marketing time on each one and you can build your business on a budget. Here goes … (more…)
A guide to choosing the right search terms for your business
First things first. What are keywords? They are the words or phrases that someone looking for a business or service like yours will type into a search engine to find you. And if those words and phrases don’t feature in the content, their website won’t come up when someone types them into a search engine.
As a general rule, your keyword list shouldn’t be very long. (If you’ve got 150 words or phrases in your list, you’re either running a multinational business with hundreds of products or you’ve got too many words on the list). Around 10 to 12 words or phrases is plenty for the average site.
So how do you choose them?
Part one: brainstorming and choosing
Brainstorm all the words that come to mind when thinking of your business. Don’t worry at this stage how many you’ve got. Now look at each of them in turn and ask “if I was looking for a business like mine, would I type this into Google?”. There are three possible answers:
only if I combine it with one (or more) other words or phrases in the list.
Remove all the “nos” from the list and combine all the “only ifs”.
Part two: checking and exploring
The next step is to check your list.
Enter them into Google (or your search engine of choice) and see what comes up. If your competitors or websites similar to yours are coming up, you’ve probably got the right keywords. If they aren’t, you can remove them from the list.
Ask your customers what they would type into a search engine if they wanted to find a business like yours. If they match yours, that’s great. If they don’t, add them to the list.
Use Google’s keyword research tool. This will provide you with suggestions you may not have thought of. It will also give you an idea of how competitive your chosen keywords are so you can assess your chances of appearing high up in the rankings. And this is extremely important.
Part three: assessing the competition
The last and perhaps most important step in this process is to assess your chances of appearing high up in the results when people search for them.
Let’s take an example. If you sell cars, you might think your top keyword is “cars” and that you need to be on the first page of results when people search on “cars”. But realistically
you won’t be
you don’t want to be (honestly!).
You won’t be because you’ll be competing with every single website in the world that’s about cars. The chance of being in the first one hundred pages, let alone the first page or the number one spot are remote, to say the least. Optimise your site on the word “cars”, you’ll never be found by your potential customers. The result? A website that isn’t doing its job.
But why don’t you want to be? Because anyone searching for the word “cars” is unlikely to be looking for you. They’ll be looking for photographs, to find out how they work, to find out how many there are, etc etc. The one thing they aren’t doing is looking for you. So if you did manage to get onto the first page, you’d get lots of visitors, certainly. But how many would turn into customers?
Optimise your site on the type of car you sell (luxury cars, vintage cars, red cars) and where you are (Herefordshire, Norfolk ) instead and you’ll only be competing against other people who sell the type of cars you do where you do. So your chances of being at the top of the rankings are better. What’s more, if people type “vintage cars for sale Herefordshire” into a search engine, they’re definitely looking for you. The result? A website that’s doing its job.
Think of it like this. If you work in a shop, you don’t need every person in town visiting your shop, you just need every person who is looking to buy what you sell. Get your keywords right and you’ll attract those people.
Writing for websites is different to writing for paper-based media, so if you’re new to it all, these pointers might help.
The first thing to remember is: reading on screen is hard!
It’s a lot harder than reading on the page. Think about the way you surf the web – you probably skim-read, trying to get to the information you need as quickly as you can – it’s because it’s so much harder to read on screen that you’re doing that.
Remember that your readers are just the same as you. So it’s important to do what you can to help them find the information they want – and make it appealing and easy for them to carry on exploring.
Keep things simple
There are some things you can do from a technical perspective to make your web copy easy to read:
keep sentences short
keep paragraphs short
use bulleted lists where you can
use informative headings to break up the copy and allow people to jump to the information they want
better still, if a page is going on too long, break the information up into separate pages so people aren’t intimidated by loads of scrolling text.
(Try this: go to the BBC News website. Pick a story and read it through. Notice how easy to read and understand it is. Now print it out and read it again. Suddenly, the sentences seem short – almost too short. That’s the difference between reading on-screen and on the page.)
Write for your audience
Keep the reader in mind while you’re writing. Ask yourself “what do readers want/need to know?” not “what do we want to tell them?” and remember that while you’re writing.
Try to write as if you’re talking to one person not making a presentation to hundreds – this will help to keep you focussed on giving readers what they need – and keep your style friendly and personal.
Keeping people engaged with your website is one thing. Getting them there in the first place is quite another. That’s where keywords come in, read our post on how to choose the right keywords for if you need help on this.
Every one of your customers has individual characteristics that make them who they are. But those customers will often share certain characteristics. Understanding what those common characteristics are will make your marketing more effective. And whether you’re marketing on a shoestring or not, that can only be a good thing.
How can understanding your customer make your marketing more effective?
Because you can:
show that you understand their challenges and – more importantly – how you can help them to meet them
know they need what you’re offering – focusing your marketing on the prospects you know will be interested means a better conversion rate than if you focus on prospects that might be interested
choose the medium that suits them best – if you’re marketing to travelling sales people, local radio might be a good option; if you’re dealing with marketing professional, email might be a better bet.
In short, you’re making your customers more likely to buy from you.
So how do you understand who your customers are?
You draw up customer profiles for five of your best customers. Think about:
Who they are
What is important to them
What are their needs?
What keeps them awake?
What stops their company growing?
What wastes their time?
So for one of our customers you might end up with:
Sally runs her own accounting practice which has grown quickly over the 2 last years. She is in her early 30s has a young family and is a West Brom supporter. She has little time to promote the company and is concerned the website looks outdated but is worried she wouldn´t find time for any clients she did win.
From this we can understand that Sally is a busy person with drive and ambition. Marketing to customers like her will need to reflect that drive but also get straight to the point. Because she´s got so little time we need to demonstrate that as professionals she can trust us to get on with the job while she gets on with hers. We also need to remind her that an out-of-date website reflects badly on a business she´s worked hard to build up so investing now would protect her business – and even offer the capacity to take it to the next level.